Ordering Terms

  • New policy! No minimum order value or minimum quantities per item!
  • Backorders will be shipped without notification, if within 60 days of original ship date.

Shipping

  • All orders will be shipped via UPS Ground unless otherwise specified.
  • A handling fee of $2.50 per box will be charged to all domestic orders; $3.50 per box on international orders.
  • Drop Ship Orders have a $50.00 minimum. Please note that FedEx is not able to do blind drop ships.

Returns and Claims

  • New policy! Free Returns! That's right; we now pay the return shipping costs on all returns within the continental US. If you are sending a return and are outside the contiguous 48 states or have an oversized item (i.e., 30" lantern or larger) you are responsible for return shipping costs.
  • Claims must be made within 10 days of receiving your order.
  • Returned items must be unused and in all original packaging. We cannot accept returns of opened paper lanterns, daisies, or garlands.
  • A 20% restocking fee will be charged for returns after 10 days, unauthorized returns, or refused merchandise.
  • Contact Returns: 1-800-799-7422 extention 2722 or customerservice@culturalintrigue.com