TERMS


Ordering:

  • In an effort to accommodate our customers in this tough economy, we no longer require a minimum order value
  • or minimum quantities per item. Discounts apply to quantity purchases of one item code.
  • Back orders will be shipped as they become available and without notification if within 60 days of order date.
  • Please note: You are not charged until your merchandise ships.

Payment Terms:

  • Opening orders must be prepaid by credit card.
  • Net 30 terms: Please contact us for a credit application. Upon review and approval of the application, Net 30 terms
  • will be extended for reorders.
  • Payments via bank wire transfer will incur a $50 fee.
  • Late Payment:
    1. Interest will be charged on late accounts: 1.5% monthly, 18% annually.
    2. Customer will be responsible for any collection costs, penalties, and accrued interest due to late payment.
    3. All delinquent accounts will be reported to Dun & Bradstreet and other credit bureaus.
  • Returned Checks: Checks returned due to insufficient funds will incur a $25 charge to the customer’s account
  • and may affect future payment terms.

Shipping:

  • All orders are shipped via UPS Ground (unless otherwise requested).
  • Express options (next-day air, two-day air, and three-day select) are available.
  • Shipping rates are calculated based on package weight and dimensions, shipping location, and shipping method,
  • therefore orders must be packed and processed to determine cost.
  • A fee will be charged for orders that are cancelled after they are packed and processed based on shipping rates.
  • Orders under $250.00 incur a $25.00 fee. Orders $250.00 and over incur a $50.00 fee.
  • UPS address intercepts are subject to an $17.50 fee.
  • A handling fee of $2.50 per box will be charged to all domestic orders; $3.50 per box for international orders.
  • For shipping outside the contiguous U.S., please phone Sales at 800.799.7422/802.254.7422 or contact us at: info@culturalintrigue.com. Customers are responsible for international duties, taxes, and refused shipping charges. Payment in U.S. dollars only.

Returns and Claims:

  • All return requests must be authorized by Cultural Intrigue. Claims and return requests must be made within 10 days of
  • receiving your order. Requests after the 10 day limit are subject to a 20% restocking fee which will be deducted from your refund. No claims or return requests will be accepted after 30 days of receiving your order.
  • A copy of your invoice, packing slip or email confirmation must be included in the package with your return.
  • Please carefully pack your item(s).
  • Returned items must be unused and in all original packaging. We do not accept returns of opened items.
  • Refused orders or orders returned by carrier due to invalid or undeliverable addresses will be refunded less the amount
  • of the original outgoing shipping cost and the cost incurred for the return shipping.
  • Shipping, handling and drop ship fees are non-refundable.
  • To make a claim, return request or if you have any questions or concerns regarding our policies, please contact our return
  • department: 1-800-799-7422 extension 2726 or email us at customerservice@culturalintrigue.com